FAQs



Frequently Asked Questions 

What information should I give when making an enquiry?
  • Date & time of function.
  • Type of function.
  • How many people will be attending or how many Kg  Cake  you will require
  • Desired flavours.
  • If you will pick up your order or will require delivery
  • Any ideas for colour/theme/design (Please feel free to include as many samples/ designs/ pictures as you like.)
It is helpful to consider the individual for whom it is intended, their hobbies and traits, the theme & colour scheme of the occasion and the message you’re trying to convey.

How do you assure the quality of your cakes?

I only use accessories and components from reputable bake shops that guarantee the best available quality. Only the freshest ingredients are used in my cakes.  My customers can be assured that all cakes, cupcakes, cookies and chocolate are preservative free, Gelatin free, Halal, and made fresh for immediate consumption. 

Does Sugar Paste/ Fondant have Gelatin?

Yes, all store bought fondant & Marshmallow fondant has gelatin. Since I am an Indian and don’t consume Gelatin I make my own fondant which is Gelatin Free.

How far in advance do I need to order my cake?

Generally as early as possible, the sooner the better this is for two reasons 1) to avoid disappointment & the date already being booked to another client 2) the sooner you confirm your order the sooner I can begin the design process for you & the more time & thought I can put into the order.

For weddings, I prefer at least 2 months notice. For birthdays and other occasions, I prefer a minimum of 2 weeks, but preferably 4 weeks. I can sometimes accommodate last minute requests, but acceptance of these is entirely dependent upon availability & I do not recommend that you chance a last minute booking. I limit the number of bookings I take per week & I do not take bookings more than 1 year in advance.

Do you deliver and set up?

Yes I do deliver and set up and  there is a delivery charge depending on your location. You are of course most welcome to pick your order up too.

When do I need to pay/Do I need to pay a deposit?

For all orders I take 50% deposit which can be banked in to my account. This deposit payment does two things, 1) ensures that you have secured a booking for that date as I limit the number of orders I take per week, 2) helps to prevent cancellations which result in wasted time & effort for me & dates which I could have had other bookings for.

The balance amount must be settled when you collect your cake.

How can I pay?

You can make payment to my account details are as below.

Maybank Account Name          :           Pushpa Natarajan  

Maybank Account Number      :           114160942409

For Verification purposes, please send in scanned bank in slip to my email address simplydeliciouscakes@ymail.com

Once payment received, I shall send you a confirmation mail.


Can I have a mixture of flavours?

Yes of course, but only for orders of cupcakes of 2 dozen or more & for cakes that are multi tiered due to recipe constraints.


Can I meet with you to discuss my needs?

Absolutely. I am happy to meet face to face to discuss your needs. Please feel free to bring as many samples/ designs/ pictures as you like. I am also happy to communicate via email & phone again please feel free to send any ideas for colour/theme/design/toppers you may already have.

Where in Kuala Lumpur are you?

Simply Delicious Cakes is located in Segambut, Kuala Lumpur, Malaysia. I am not a shop, but a small home based business.

How do I care for my cake?

Fondant cakes should not be refrigerated if at all possible as they sweat and the colours can run. Before the event you should keep the cake in the coolest room available preferably with air conditioning. You can refrigerate the cake after cutting or freeze it to preserve it if you wish. If you refrigerate your cake be sure to take it out of the fridge in advance of eating it as cake should ALWAYS be eaten at room temperature. If you wish to keep figurines or flowers these can be removed from the cake and stored in an airtight container (preferably with anti-moisture crystals).

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FAQs



Frequently Asked Questions 

What information should I give when making an enquiry?
  • Date & time of function.
  • Type of function.
  • How many people will be attending or how many Kg  Cake  you will require
  • Desired flavours.
  • If you will pick up your order or will require delivery
  • Any ideas for colour/theme/design (Please feel free to include as many samples/ designs/ pictures as you like.)
It is helpful to consider the individual for whom it is intended, their hobbies and traits, the theme & colour scheme of the occasion and the message you’re trying to convey.

How do you assure the quality of your cakes?

I only use accessories and components from reputable bake shops that guarantee the best available quality. Only the freshest ingredients are used in my cakes.  My customers can be assured that all cakes, cupcakes, cookies and chocolate are preservative free, Gelatin free, Halal, and made fresh for immediate consumption. 

Does Sugar Paste/ Fondant have Gelatin?

Yes, all store bought fondant & Marshmallow fondant has gelatin. Since I am an Indian and don’t consume Gelatin I make my own fondant which is Gelatin Free.

How far in advance do I need to order my cake?

Generally as early as possible, the sooner the better this is for two reasons 1) to avoid disappointment & the date already being booked to another client 2) the sooner you confirm your order the sooner I can begin the design process for you & the more time & thought I can put into the order.

For weddings, I prefer at least 2 months notice. For birthdays and other occasions, I prefer a minimum of 2 weeks, but preferably 4 weeks. I can sometimes accommodate last minute requests, but acceptance of these is entirely dependent upon availability & I do not recommend that you chance a last minute booking. I limit the number of bookings I take per week & I do not take bookings more than 1 year in advance.

Do you deliver and set up?

Yes I do deliver and set up and  there is a delivery charge depending on your location. You are of course most welcome to pick your order up too.

When do I need to pay/Do I need to pay a deposit?

For all orders I take 50% deposit which can be banked in to my account. This deposit payment does two things, 1) ensures that you have secured a booking for that date as I limit the number of orders I take per week, 2) helps to prevent cancellations which result in wasted time & effort for me & dates which I could have had other bookings for.

The balance amount must be settled when you collect your cake.

How can I pay?

You can make payment to my account details are as below.

Maybank Account Name          :           Pushpa Natarajan  

Maybank Account Number      :           114160942409

For Verification purposes, please send in scanned bank in slip to my email address simplydeliciouscakes@ymail.com

Once payment received, I shall send you a confirmation mail.


Can I have a mixture of flavours?

Yes of course, but only for orders of cupcakes of 2 dozen or more & for cakes that are multi tiered due to recipe constraints.


Can I meet with you to discuss my needs?

Absolutely. I am happy to meet face to face to discuss your needs. Please feel free to bring as many samples/ designs/ pictures as you like. I am also happy to communicate via email & phone again please feel free to send any ideas for colour/theme/design/toppers you may already have.

Where in Kuala Lumpur are you?

Simply Delicious Cakes is located in Segambut, Kuala Lumpur, Malaysia. I am not a shop, but a small home based business.

How do I care for my cake?

Fondant cakes should not be refrigerated if at all possible as they sweat and the colours can run. Before the event you should keep the cake in the coolest room available preferably with air conditioning. You can refrigerate the cake after cutting or freeze it to preserve it if you wish. If you refrigerate your cake be sure to take it out of the fridge in advance of eating it as cake should ALWAYS be eaten at room temperature. If you wish to keep figurines or flowers these can be removed from the cake and stored in an airtight container (preferably with anti-moisture crystals).
 

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